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Home >> Car Insurance Reviews >> Norwich Union Comprehensive Car Insurance

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Review of Norwich Union Comprehensive Car Insurance

Submitted by Joanna
Review Added: 27/2/2009 - Visitor Rating: 4.25 4.25 (4 votes)


Review Categories:
Car Insurance

Customer Review Comments:
The savings on the premium are not worth the hassle and stress of dealing with this company.

I accepted a quote and then subsequently changed my car but the company also changed some other details. I tried to correct this but they wanted to charge me more so I made a complaint. The handling of this complaint was arrogant and they cancelled my insurance for a period, unbeknown to me. I was therefore driving around illegally.

I have now had to make a claim, the other driver was at fault and after a fortnight have recieved details of my claim handler. In the meantime I have had no information; various companies have been calling and presenting themselves as part of the process. Now you would think that your claim handler would deal with the entire process but that would be too easy - you deal with one person for the legals and another for the repairs. No one tells you that, though.

Now I have a serious personal situation and have asked the insurer to arrange for my car to be picked up as early as possible tomorrow. I got told something along the lines of  "I'll ask but you know I can't make the". This isn't a sympathetic response and is just the whole company all over - they are can't do rather than can do.

it just isn't worth the savings.

Good Points: cheap
Bad Points: the entire set up and attitude of the company
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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All comments in this review are the opinion of Joanna and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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