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Review of More Than Car Insurance

Submitted by Joanne Keeler
Review Added: 27/2/2009 - Visitor Rating: 4.33 4.33 (3 votes)


Review Categories:
Car Insurance

Customer Review Comments:
They are the worst company I have ever dealt with. After paying for mine and my husbands insurance for 5 months I receive a letter informing me that if I do not contact them within 7 days both insurance policies will be cancelled.

I phoned immediately and was left on hold for 30 mins. When I did eventually get to talk to someone I was told that I had not declered a windscreen claim from 2004. I explained that I couldn't remember this claim and had not deliberately mislead them. The guy spoke to me like a criminal and told me I would need to pay another £400.00 immediately but even if I did that my policy would not be set up for three days. When I queried this it turns out that we had never been insured for both policies even though they had been taking the money out of my bank every month. I tried to sort this out and told them we needed insurance as we had to drive to work. They said the only thing we could do was cancel which we did. They are diabolical.

Good Points: None
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of Joanne Keeler and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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