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Home >> Car Insurance Reviews >> Car Care Plan Car Warranty

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Review of Car Care Plan Car Warranty

Submitted by David Oakton
Review Added: 10/3/2009 - Visitor Rating: 2.44 2.44 (9 votes)


Review Categories:
Car Insurance

Customer Review Comments:

I bought a two year vehicle warranty through Blackhorse Car Sales. The provider of the warranty was Car Care Plan.

After a few weeks the car developed a fault which on investigation was due to an electical control box in the engine bay. The fault was said by the main dealer service centre to be caused by a faulty seal which was known to be a manufacturing error which had since been designed out. The seal allowed water and condensation to enter the control box and that's what made it malfunction.

Car Care Plan have refused to cover the repair cost because they say that water ingress is not covered. I argued that the water ingress was caused by a fault of the car (as opposed to flooding etc), but they have refused to cover the cost. That is my experience of the Car Care Plan warranty which I feel other potential customers should be made aware of.


Good Points: Got a reduced price for 2 year
Bad Points: Didn't pay out on my claim even though it was a fault with the car
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I feel sorry for the above chap, but as the seal was a known manufacturers fault then the manufacturer should be the one taken to task. The insurance would have covered this part if it was a normal component failure.
Comment by ALF BEARD
Date: 26/1/2012


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All comments in this review are the opinion of David Oakton and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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