UK Insurance Index HomeProtect
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of Homeserve Boiler Cover

Submitted by Richard London
Review Added: 14/4/2009 - Visitor Rating: 5.00 5.00 (3 votes)


Review Categories:
Home Insurance

Customer Review Comments:

I have boiler cover with Homeserve, the boiler stopped working on Thursday night (before the Easter Bank Holiday weekend).

I phoned Homeserve on Thursday night expecting to have an Engineer call the next day (Good Friday). I was told that they could not send an Engineer on a Bank Holiday! They could do Saturday however, unfortunately we were going away Friday evening returning Sunday evening. The best they could do was Tuesday. So I took Tuesday off work.

I've had cause to call out Homeserve before and recieved a call first thing to say roughly what time the engineer would call. This time there was no such call, I phoned to check the engineer was coming and was told between 3 and 5. Shortly before 3 I received a call from the engineer asking for directions - there are roadworks going on at one end of our road - so fair enough - although surely with sat nav you can figure out an alternate route?

Once he'd got onto my road he phoned saying he couldn't find a parking space. Granted parking is difficult outside my house but you can find a space within a two minute walk. I really got the impression the engineer didn't want to make this visit. I asked for his mobile so that I could scout out a parking place for him and he refused! I had to reschedule for Thursday. Not at all impressed and now looking at British Gas offerings.


Good Points: None
Bad Points: Unreliable
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Add your review


comments about this review

Do you agree with this review?

 Add Your Comment

The problem with boiler policies is that now the initial staff don't have the authority to validate the claim because some of the engineers used by homeserve were not corgi registered. So this has to be done by a dept in hours only to arrange engineers and with the new engineer contracts being issused they cannot keep engineers who, if wanting to keep the work, have to take a cut in pay -- staff of homeserve.
Comment by john c
Date: 6/8/2009


share this review

Share this review:



rate this review

Rate this review:


Please rate this review of Homeserve Boiler Cover
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Richard London and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.