Review of Homeserve Boiler Cover

I have boiler cover with Homeserve, the boiler stopped working on Thursday night (before the Easter Bank Holiday weekend).

I phoned Homeserve on Thursday night expecting to have an Engineer call the next day (Good Friday). I was told that they could not send an Engineer on a Bank Holiday! They could do Saturday however, unfortunately we were going away Friday evening returning Sunday evening. The best they could do was Tuesday. So I took Tuesday off work.

I've had cause to call out Homeserve before and recieved a call first thing to say roughly what time the engineer would call. This time there was no such call, I phoned to check the engineer was coming and was told between 3 and 5. Shortly before 3 I received a call from the engineer asking for directions - there are roadworks going on at one end of our road - so fair enough - although surely with sat nav you can figure out an alternate route?

Once he'd got onto my road he phoned saying he couldn't find a parking space. Granted parking is difficult outside my house but you can find a space within a two minute walk. I really got the impression the engineer didn't want to make this visit. I asked for his mobile so that I could scout out a parking place for him and he refused! I had to reschedule for Thursday. Not at all impressed and now looking at British Gas offerings.