Customer Review Comments:
I have been a home insurance customer of Saga for some years. I have never made a claim, and I have paid my premiums, including interest, by direct debit.
Recently, I decided to take advantage of a special offer by another company and cancelled my policy with Saga. The cancellation charge was a whopping £35. No reward for loyal customers then.
My new insurers were astounded; they said this was the highest cancellation charge they had come across. Luckily, the new insurers were willing to pay this fee. My new premium is half what I'd paid with Saga, with twice the cover. There are no cancellation charges and no interest on direct debit payments, making it quite possible to dip in and out of this competitive market without worry. Since then, I notice that Saga is also making introductory offers to new customers.
I guess the moral of the story is to keep comparing insurers, and to switch every year in order to take advantage of the best offers.