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Review of E and L Pet Insurance

Submitted by Alison Mcauliffe
Review Added: 1/5/2009 - Visitor Rating: 4.00 4.00 (4 votes)


Review Categories:
Pet Insurance

Customer Review Comments:

Dreadful service. I am waiting for payment from them at this moment that they have tried to wiggle out of.

As soon as i recieve it i shall be cancelling and going with another company.
They are difficult to get hold of and whilst if you do manage to speak to someone on the phone, they are polite and try to help yet they aren't the ones processing the actual claim.

I managed to speak to someone today who told me that there is a payment in the system but that she can't tell me when I will get it. It is £30 short of what we should have got but I can't be bothered to chase.

As soon as payment comes we will cancel with them as this has been going on for 3 months. Also, they have sent a letter out saying should my dog get the illness again he won't be covered.


Good Points: Cheap
Bad Points: Shoddy service
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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An absolutely aweful company! They told me one thing on the telephone and the opposite when I submitted my claim. Then said it was my fault and not theirs!! Needless to say my claim went by the by. They will try anything not to honour claims.
Comment by Paul
Date: 8/6/2010

I agree with all comments re E&L's poor service. I have been waiting for my horse claim to be paid for 6 mths now. What I would say is complain in writing and send it recorded delivery. I have done this on 4 occasions with some success (half my claim paid). Threaten them with the Insurance Ombudsman and keep records. I have almost exhausted their internal complaints procedure and will not hesitate to take to the Insurance Ombudsman.
Comment by Caroline Rae
Date: 24/6/2009

Further to the previous blog on this company. Avoid at all costs. Still waiting for payment for my dogs illness to be paid. Final amount paid well short of actual claim made, they say payment is in accounts and they are having problems in that area! Claim made in early February and still waiting for payment in Mid May.Not a good service ..i will also be moving my custom to another pet insurance company..
Comment by Jamie Lee
Date: 17/5/2009


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The comments in this pet insurance review are the opinion of Alison Mcauliffe and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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