Review Categories:
Home Insurance
Customer Review Comments:
The customer service is appalling and the staff were rude and unhelpful. Each time I phoned I was on hold for about half an hour and if they said they would call me back no one ever did.
They refused to pay out on a small claim without giving a valid reason and when I asked for it in writing they refused to do so. A complete waste of time paying for my policy because its completely useless as they refuse to pay out even when I submitted builders quotes. I wrote to the complaints department who just referred me back to the customer service helpline.
In my opinion I would not use this company ever again. I am not sure if they are a member of the FSA, if they are not it is not possible to complain to the ombudsman service. Therefore you have no help or any other way of getting a result other than the company who just ignore your complaint.
(4 votes)
