I had the misfortune to call on their breakdown cover. The breakdown service was abysmal…. A surly rude man who said he didn’t know what was wrong. He said it wasn’t the battery as he first thought. My car is a Suzuki automatic. He asked me to find a garage.
I was 150 miles away from home and did not know the area. I had to ask a local who gave me the name of a garage. I passed this onto the breakdown man who said I had to ring them. This I did. The breakdown man said he knew the garage and towed my automatic car away.
Upon reaching the garage, he left me. The garage could not fix the car as it was a Suzuki and they did not have the correct computer diagnostic system. The mechanic phoned Quinn and after giving them my policy no, was told that a recovery vehicle would be sent within an hour, and my car would be taken to another garage. After two hours I rang Quinn who told me that no phone call was ever made. (I had three witnesses). There was nothing they could do. Another call to them resulted in them telling me it was my fault for nominating an incorrect garage, and I was on my own.
I had to organise a tow to another garage. Another call to Quinn resulted in them telling me I did not have a policy with them, they had no record of me on the system, despite all the previous calls I had made. Eventually I spoke to a very rude manager who shouted at me and denied any call had been made to them from the garage. My car could not be fixed, and I had to get home.
I asked for a replacement car only to be told that I was not covered and that they were tired of me. My partner called them on my behalf who was fobbed off also, but he demanded to speak to a manager. Turns out I was covered. It was too late for me to drive home as my night vision is poor, so I had to make my own arrangements to get home.
I had to pay for yet another tow to another garage, where it was eventually fixed . I then had to find my way back to retrieve my car which was 130 miles away. A total and utter disaster. I WILL ON NO ACCOUNT RENEW MY POLICY WITH THIS DISGRACEFUL OUTFIT.