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Review of British Gas HomeCare® Heating Insurance

Submitted by Emil Gigov
Review Added: 19/12/2006 - Visitor Rating: 4.25 4.25 (20 votes)


Review Categories:
Home Insurance

Customer Review Comments:

I have had HomeCare® heating and appliance insurance from British Gas for 4 years now and their service has evolved from bad to dreadful. They are due to inspect the boiler each year as part of the service. They always wait for you to arrange it rather than proactively making an appointment for their engineers.

Even worse, this year they cancelled a previously confirmed appointment three times. When the engineer came on the fourth appointment, he was 3 hours late and claimed he'd only just been given the job. A complaint to their customer service department was merely shrugged off. This is a company in the dark ages where no one cares about the customer. There is only one way to vote - with our feet!


Good Points: none
Bad Points: bad service, no concept of customer care
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: Please Select
Made a Claim? No
Recommended? No

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I've also had a British Gas Homecare policy for 4 years and they not only don't contact me for the annual inspection, but then give me dates they say they'll turn up, and don't.
Comment by Claudia Emery
Date: 5/7/2007


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The comments in this review are the opinion of Emil Gigov and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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