UK Insurance Index Confused.com car insurance price comparison
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of AA Car Insurance

Submitted by Claire Scullion
Review Added: 23/9/2009 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Car Insurance

Customer Review Comments:

The terms & conditions state you will be sent a renewal notice informing you of the charge and renewal date. What happens if you don't receive a renewal notice... you are only aware your policy has been renewed when you see they have taken the money out of your bank account.

If you call and ask why you were not notified they will tell you a renewal notice was sent by post and yet when I asked the customer service rep he said they can not prove this, at this point you have two choices except the fact they have taken a sum of money for another years service which you did not want or let them take a £20 'admin fee' to cancel and refund the rest of the renewal fee.

The automatic renewal process is in place for all those that purchase membership online, you enter your details including address, telephone number and an email address and yet despite sending you regular emails trying to upsell more services, calling on a regular basis again trying to push more services they do not send you an email or call you to remind you that your membership is due for renewal.

My only conculsion from this is they will benefit if you do not wish to renew your policy by £20. To add insult to injury the automatic renewal fee was £49, new customers can sign up online and receive the same cover for £28.... so where is the existing customer loyalty.


Good Points: none
Bad Points: No customer service what so ever
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

See all AA Car Insurance reviews

Add your AA Car Insurance review



comments about this review

Do you agree with this review?

 Add a Comment

share this review

Share this review:



rate this review

Rate this review:


Please rate this review of AA Car Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

All comments in this review are the opinion of Claire Scullion and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
Octagon Insurance
Quote Me Happy Car Insurance
Protect Your Bubble Car Insurance - 40 cash back*
RSA echoice car insurance
Your Cover Car Insurance from Allianz

latest reviews LATEST REVIEWS
Heritage Classic Car Insurance
Age UK Car Insurance
Carole Nash Bike Insurance
1st Central Car Insurance
One Quote Direct Car Insurance

latest articles LATEST ARTICLES
Getting the best value GAP insurance
5 mistakes that could instantly void your car insurance policy
Is your job title increasing your car insurance premiums?
A closer look at the new compulsory motor insurance rules
A closer look at the new motor insurance gender equality rules



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.