We had the same experience. We purchased a 2 seater and 3 seater from Artemis and were sold insurance with it. It seemed like a good idea since we have a one year old son. Now one year after the purchase my son accidentally took a pen and made marks on the sofa when I was in the kitchen. I called up the insurers and a technician came around to look at the sofas. Today I received a letter from the insurers saying that the damage is not covered since it appears to be caused by negligence!! What do they expect me to do???? Sit near the sofa 24/7 so that no one can touch it???
Comment by Sanjota
Exactly the same - LoL sofa with plat. cover. Seat fillings were completely ineffective after 6 months - not even used that much. Tried to make a claim, arranged an appt for a surveyor (between 8am and 2pm!) which they managed to meet by 2 minutes! He spent a good 30mins looking and photographing the sofa before leaving. Received the 'sorry it's not covered' letter saying that it was general wear, tear and use. Waste of money & time.
Comment by Kevin
I am trying to put a claim through at the moment with homeserve, I bought a leather suite from Harveys last year and have two children, and I am trying to claim from accident damage, they are so rude on the phone and made me feel like a liar, I was so upset my husband called them back but they refused to speak to him, I feel like I have been totally ripped off.
Comment by sarah
I have almost the same complaint about land of leather and home serve. Approximatly 2.5 years ago, I bought a pair of sofa from land of leather, and they insisted that I take up Homeserve insurance for 5 years. It is platinum cover and they said it covered any damage. When I made a claim they say it is not covered.
Comment by Benny mani