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Review of Lifestyle Services Group Mobile Phone Insurance

Submitted by Nick Carter
Review Added: 9/10/2009 - Visitor Rating: 2.50 2.50 (2 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

I am a Barclays Premier customer and damaged my iPhone two weeks ago.

I lodged a claim with Lifestyle Services Group who provide the cover for Barclays. After waiting 5 days for a "claim form" to come out to me, I was then told that the phone would need to be sent for "assesment" which could take up to 10 days. I was told that the phone would be wiped of all content for security and if it could be fixed then it would be within 10-12 days.

I am a businessman and can't be without my mobile, but I was told no temporary replacement would be given and I would need to buy another phone whilst this was being dealt with if I was not happy.

Friendly people but rubbish policies.


Good Points: None
Bad Points: Everything
Customer Service Rating: 3/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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comments about this review

Comments about this review:

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Useless company, awful service, bureaucratic nightmare to deal with and I think I would rather trim my bikini line with a blow torch than use them again.
Comment by Pete Dean
Date: 21/1/2010

I dropped my iphone on boxing day and have just had the claim accepted and have had to send it to somewhere in Kent by special delivery...... just waiting to hear from them... out of curiosity did you get a new one or did they repair it?
Comment by Alex
Date: 9/1/2010


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The comments in this review are the opinion of Nick Carter and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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