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Home >> HomeServe Plumbing Emergency Cover

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Review of HomeServe Plumbing Emergency Cover

Submitted by John Shearer
Review Added: 17/10/2009 - Visitor Rating: 3.75 3.75 (4 votes)


Review Categories:
Insurance Companies
Home Insurance

Customer Review Comments:

I had a leak from a pipe with an expanding patch of wet on a ceiling.  Called HomeServe after checking I was covered. Thankfully (???) I was!!

Engineer came after a few days, said he wasn't qualified himself to fix or assess the problem, but I WAS covered. I had to wait for second engineer, I was assured that this required ‘team coach’ would phone and arrange an appointment within a few hours.

No call.

I phoned, arranged an appointment, took day off work to be in. By 4pm, no show.
Called HomeServe, rearranged for same evening. Again: no show. Phoned again. Rearranged (geting cross now) for two days time.

Further day off work, repeat scenario. No show. Day passed, further irate phone calls. Absolutely assured call back by missing engineer within two hours. At two and a half hours phone rang three times. Didn’t make it to phone in time, answer machine not turned on: it waits for five rings.

Dialled 1471. It was the 'missing' engineer! Didn’t seem like he was expected to talk to me; but of course the call he had made to my call had been logged? Finally arranged for him to come in person!

Did actually come, few days later. Assessed: 'no problem Sir, get it fixed next few days, we will work around you'. Phew, finally....going to get sorted.

Another week.....nothing. Not even a call. Called again. A month has passed, the wet patch on the ceiling is now two large ones, and perhaps the ceiling will collapse soon?

After a month phoned only to be told, well actually, you aren’t covered!! The problem now worse than when reported. Having this (theoretical) cover has actually proven many times worse than no cover at all. I could have arranged to have it fixed weeks ago.

The worst service I have experienced from any company EVER. For me it was much worse than none.


Good Points: Absolutely none
Bad Points: Much worse than no cover at all
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of John Shearer and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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