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Home >> Car Insurance Reviews >> Swiftcover (AXA) Car Insurance

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Review of Swiftcover (AXA) Car Insurance

Submitted by Paul
Review Added: 8/4/2011 - Visitor Rating: 5.00 5.00 (1 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I've been with Swiftcover for several years and now wish to change my vehicle. As this is an online proess I checked the FAQ to see the best way to do it and it says... "You can change your permanent car to the car you are buying and then add your old car as a temporary vehicle. You can change your permanent car and add a temporary vehicle by logging into Swift Space". That's fine, so I changed my permanent car to the new one and settled the difference in premium. You can't do the two things in one transaction so I then went to add my old car as a temporary vehicle and cover was refused.

I then contacted them and they simply said "we cannot provide cover for your old vehicle" without giving any reason. I'm therefore now stuck in a position of having insurance on a car that I don't want to start driving yet and no insurance on the car I did want to drive until sold. On top of that I did an online quote for the new vehicle and found the premium to be about £150 less than the old one (more than half the cover period still to run), but on making the change I got a refund of only £7 so there are hidden charges.

Good Points: Online convenience and price
Bad Points: Misleading website and expensive calls
Customer Service Rating: 2/5
Value for Money Rating: 4/5
Overall Rating: 3/5
Made a Claim? No
Recommended? No

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Did you have any success with this? It is the same situation I have just encountered now. Thanks, Kris
Comment by Kris
Date: 7/6/2011

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All comments in this review are the opinion of Paul and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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