I needed to cease insurance on my car 10 months into the policy, due to selling the car and not having another one to cover right now.
Swiftcover have charged me £52 for this, and a long discussion with a manager did not cause them to change their mind. This is after me giving them many thousands of pounds for mine and my wife's car insurance over the years. Needless to say, I will not cover my wife's car with them at renewal and all friends who have been recommended to Swiftcover will be told of this penalty.
Absolutely disgusting and no way to treat customers. OK, this may be mentioned in their T&Cs but for a long-term customer there is no discretion? Short sighted and mean, nothing else.