UK Insurance Index Pet Protect
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of Vets Medicover Pet Insurance

Submitted by Liz Brown
Review Added: 4/5/2011 - Visitor Rating: 5.00 5.00 (5 votes)


Review Categories:
Pet Insurance

Customer Review Comments:

We took out Vets Medicover insurance for our dog Rusty in February of this year after a more than 100% price hike from our prevous insurers AA (we had never made a claim but Rusty was approaching his 8th birthday). It wasn't the cheapest policy but I liked the sound of it ie. not lots of extra features we would probably never need.

To cut a long story short, about 2 months into the insurance Rusty had what appeared to be toothache, we put this down to the fact he had been chewing a bone and waited to see how he went. After a week or so he was obviously in discomfort so we took him to the vet who said that he needed a front tooth removing (in the event they took out 3 front teeth) we read through our policy and saw that as long as his teeth had been examined by a vet in the last year and no treatment was needed that he was indeed covered for this.

The underwriters are a company called Jubilee Services Solutions and getting a claim form from them was a terrible job - at least 2 got lost in the post apparently, and emails for me to download the form never materialised.

Finally after 2 weeks I got the form, completed our section, took it to the vets who within a few days had made out a report, of which we have a copy, and we thought that was that but today after another 2 weeks we have a letter from Jubilee saying that they have written to our vet requesting a report.

Jubilee seem to be completely inept and their right hand doesn't seem to know what their left hand is doing. We will contact our vet again but I know that this report has been sent.

I am very disillusioned with this company.


Good Points: Good down to earth cover
Bad Points: Underwriters hopeless to deal with
Customer Service Rating: 2/5
Value for Money Rating: 5/5
Overall Rating: 3/5
Made a Claim? Yes
Recommended? No

See all VetsMediCover reviews

Add your VetsMediCover review



comments about this review

Comments about this review:

 Add a Comment

VetsMediCover no longer use Jubilee and use another administrator which has speeded up the claims process.
Comment by Francesca Oddie
Date: 6/6/2011


share this review

Share this review:



rate this review

Rate this review:


Please rate this review of Vets Medicover Pet Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this pet insurance review are the opinion of Liz Brown and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
Gocompare.com Pet Insurance
Pet-insurance.co.uk
CoverMyPet.co.uk
QuoteZone pet insurance comparison
VetsMediCover Pet Insurance

latest reviews LATEST REVIEWS
E&L Pet Insurance (dog)
Marks & Spencer Pet Insurance
Animal Friends Pet Insurance
VetsMediCover Pet Insurance
Animal Friends Cat Insurance

latest articles LATEST ARTICLES
Nine questions to ask your pet insurer
An Uninsured Pet Could Cost You 14,000
Pet Abandonment Figures Highlight a Need for Insurance
Is Your Cat or Dog Too Old for Cheap Pet Insurance?
Is Your Pet Protected Against Lifetime Diseases?



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.