A Bupa survey of it's customers has resulted in it's healthcare cash plan achieving record customer satisfaction scores, with a substantial 92% of customers rating the service as either 'very good' or 'excellent'.
The scores come as the Bupa Cash Plan celebrates its 10th year of providing cover for healthcare expenses such as eye tests, dental care and chiropody plus other treatments that are not readily available on the NHS.
Head of Bupa Cash Plan, Stuart Wright commented: "Customer service is our top priority, so we're really pleased with these results. In the last 10 years, we have seen a three fold increase in customers and the popularity of cash plans continue to rise. It is an outstanding achievement by our dedicated team that they have sustained such high quality customer service alongside our strong expansion."
The Bupa Cash Plan was created when company bought Mercia Health Benefits, which was originally founded in 1870 as the Coventry and Warwickshire Hospital Saturday Fund.