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Poor customer service. Waste of money, waste of time to make claims. My phone was stolen and after following all instructions and waiting ten days for the help I have decided to phone myself and check the claim progress. I was questioned about the incident and told that claim is declined.
The provider of the information was rude and unsympathetic to my distress.
Comment by iwona siemek-kalebka
It cost £9.99 for the insurance with a £10 excess on a £19.99 T-Mobile USB mobile broadband dongle.
If the dongle is stolen + there is evidence of breaking & entry + it is in use by me at the time, then they pay me £9.99, but I have already paid them £9.99 so I save 1p.
If the dongle is lost, wears out, stolen by a colleague, suffers accidental damage or almost anything else, they do not pay out and I am £9.99 down.
A WASTE OF MONEY!
Comment by Simon Reed
Claimed in November 2009, having lost my Sony Ericsson W995. Received a replacement a couple of weeks later, which repeatedly turned itself off and on again etc. Tried a software update as suggested by sony but this did not rectify the problem. When the phone was sent back, I was told it must have been working as there was a delay in sending it back and there was 'tampering' or 'crush damage'. Absolutely disgraceful- pure fabrication.
Comment by Paul
Awful service, been paying out for two years and the one time I want to make a claim I am told I can't - terrible service.
Comment by Sara
I was sold this policy through T-Mobile, and I never received any paperwork from this insurance company. Having paid for this policy for 2 years and having made a geniune claim I was told "The phone insured on the policy is my old handset" I no longer have that one and apparently it was my responsiblity to inform them of this change therefore I am not covered!!
Comment by Jessica
I was sold the policy by T-mobile whilst adding two new phones to my contract for my two sons. Have been paying for nearly a year and went to claim on one and was told "oh you can't claim because your son is not an authorised user on the policy". Asked if as I clearly wasn't insured for purpose, I could have the monthly installments back I had been paying for last year and received a flat "No".
Comment by Sam Higgins
DO BE PUT OFF by all the bad comments!! fone safe does not cover loss at all and thats what most claims are!! I was honest on the phone when I told them when and where i lost it and it seems I am being punished for my honesty.They are sneaky and money grabbing.DO NOT INSURE WITH FONE SAFE!!! your phone WILL NOT be safe from any of the normal things that can happen to mobile phones.
Comment by Angry
APALLING, avoid at all costs! Save the money you would otherwise spend on this insurance each month and buy yourself a great new phone if you lose/break the old one!
Comment by Eimear Lynch
They keep telling me my phone has been sent out... but everytime it doesn't arrive. I called up and it wasn't in stock in the first place. Sarcastic staff dont help either...
Comment by Big Dave
My son had insurance with them - not worth the paper it is written on. Lets see what the ombudsman can do about them. They must be on there top ten list.
Comment by Ralph Yeates
Waste of money! My phone was stolen and they denied my claim, refusing to give me a new mobile even though I had been paying the monthly charge since the day I got the phone. Would not recommend anyone to insure with Fonesafe!!
Comment by Lou
I have been waiting a month for them to start processing my claim and they have been awful. They have said I havn't sent one of the claim documents twice now after me ringing to check up on them rather than them calling me. DO NOT TAKE INSURANCE WITH THEM.
Comment by Emily Muscapp
Terrible service, because it was myself and not my girlfriend that had the phone stolen from they wouldnt cover us. Had to spend my own money for a new phone and have been paying them for 18 months for no reason at all!!
Comment by Shaun Roberts
Appalling customer service, ignored letters and basically only interested in your money. Don't bother with Fonesafe.
Comment by Lee
Absolutely incapable of paying up on a policy even though the policy is written to trip you up.
Comment by C Howard
Have called 3 times to try to make a claim. Each time I have been on hold for almost 30 minutes and then told their systems are down. Surely in breach of several FSA conduct of business rules?
Comment by Adele Pryce Roberts