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Home >> Car Insurance Reviews >> Carole Nash Bike Insurance

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Review of Carole Nash Bike Insurance

Submitted by N Oliver
Review Added: 11/12/2013 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Car Insurance

Customer Review Comments:
Hi I paid for the full years bike insurance upfront in Feb 2013. September I had to change bikes and add my daughter to the policy which generated a £69.00 charge, I had 10 days to pay charge, however I had to go away from home for a while due to family issues and the premium was forgotten about.

The next thing is a mobile phone call from Carole Nash telling me the whole years insurance is cancelled and I still owe £69.00, however they will reduce the £69.00 to £30.00 if I take out a new policy there and then? I asked if paying the balance would reinstate the policy and was told no. A few days later I have the bailiffs turning up on my doorstep for the £69.00 !!! They left unpaid.

I contacted Carole Nash customer services who were telling me that unless I pay up or take out a new policy the bailiffs would continue to call each time adding further charges. They were not prepared to help in any way. Even though they had 6 months of unused insurance premiums in hand they still wanted more money for no insurance cover.

I asked the customer services for the Managing directors contact details but was refused this as well. All this because I was approx 2 weeks late on the payment? It is strange that they rang me up to sell me a new insurance policy but didnt ring me up to see why payment was late. I always knew insurance was a rip off but this lot take the biscuit, no customer service at all!!!!!!

Good Points: No good points
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of N Oliver and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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