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Review of EON Full Plumbing / Heating and Drainage Cover

Submitted by J Foster
Review Added: 4/2/2013 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Have full cover at £25.50 per month, when my wife was contacted and encouraged to have this cover we thought we could forget about any issues that may arise.

One of our radiators began leaking (badly) which left me stopping the water in the header tank and draining the central heating system, the valve on the radiator didn't shut off the water feed so had to drain the system. Called eon on the Friday night, they informed me all the engineer would do is the same as what I had done anyway. An engineer called 2 days later (no hot water or heating -1 outside) and before he even assessed the damage he said "more bad news I'm afraid, you'll have to pay for the radiator to be repiped" I trold him I pay for the full monty and he shrugged his shoulders and said "obsolete parts mate" in a very strong Stoke accent. He drummed up a quote of £140.00 for a 4' piece of 8mm pipe and said thats what it will cost. 4 days and 6 phone calls later we are still no further forward. Do not take this cover out as it only covers certain things and I'll bet whatever goes wrong they wont be covering it.

Good Points: Unfortunately none
Bad Points: Poor communication
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of J Foster and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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