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Review of Admiral Car Insurance

Submitted by Emma
Review Added: 26/3/2012 - Visitor Rating: 2.63 2.63 (8 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I've been very surprised at all the bad reviews! I'm a young driver (19) and have been with Admiral a year. To bring the cost down I put my Mum down as a named driver which reduced the cost £500! I went with Admiral as they gave me the second cheapest quote but was worried having read all the negative reviews.

It's time for my re-renewal and when I got a quote from Admiral I was surprised as it was £840, when on price comparison sites I was being quoted £570 by Bell, a sister company. I rang up this morning and spoke to Laura to cancel my policy when it came to re-renewal. I told her I'd had a cheaper quote from Bell which she immediately matched - great! She was lovely and very chirpy on the phone, a real pleasure to talk to.

I've only had one issue with them, where I insured my boyfriend for a week on my car and didn't get a confirmation email and when I called up they were so apologetic that they gave him 4 extra days for the days we'd missed waiting for an email.

Overall, my suggestion is that most people only write reviews when something rubbish has happened and the company hasn't been great - very few people will write about the good experiences they have. I've found I've had excellent value for money, great service and I'm really glad I can insure with them again!

Good Points: Good customer service, excellent value for money.
Bad Points: Not getting a confirmation email which was soon made up for!
Customer Service Rating: 4/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? No
Recommended? Yes

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So you are happy that Admiral tried to rip you off for 270, and only came down to a reasonable price when you threatened to leave? That would put me off just as much as their appalling service when anything goes wrong.
Comment by Alan
Date: 31/8/2012

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All comments in this review are the opinion of Emma and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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