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Review of Adrian Flux Car Insurance

Submitted by Lee Reynolds
Review Added: 11/7/2011 - Visitor Rating: 5.00 5.00 (1 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I had my car insurance policy cancelled without proper notificaction.

I recieved a letter on 09/07/11 saying that I was required to send a photcopy of my driving licence by the 10/06/11 or my car insurance would be cancelled, the letter was dated the 03/06/11.

Rang Adrian Flux but was told that nothing could be done because the letter had been sent first class and because of this was then believed to have been recieved by me. Nowhere on my orginal correspondence or policy documents did it state this was neccessary. I had already sent the documents that where orginally requested in the beginning, the letter dated 03/06/11 asking for a photocopy of my driving licence came after having cover with them for 3 months.

Although the policy was cancelled by them it didn't stop them taking my end of month insurance payments.

Good Points: Cheap car insurance
Bad Points: Poor customer service, unhelpful call centre staff
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 1/5
Made a Claim? No
Recommended? No

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I rang Adrian Flux to ask that my Dad's insurance be cancelled and his name removed from their records as he had recently died. I was mortified to be passed round 3 different people in the company explaining it over and over again. It was then made worse by receiving an emailed survey (addressed to him again) asking for comments! I certainly made some and sent it back. A day later we received another letter (addressed to him again!!!) saying sorry to lose his business but they offered other services. As you can imagine they take NO notice of what you say whatsoever - not impressed at all.
Comment by Julie Cass
Date: 20/1/2012

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All comments in this review are the opinion of Lee Reynolds and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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