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Home >> Car Insurance Reviews >> Adrian Flux Motorhome Insurance

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Review of Adrian Flux Motorhome Insurance

Submitted by Paul Pettifer
Review Added: 21/8/2010 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I purchased a policy form this company having searched around and they seemed to be the best bet.

However the day after I had asked them, I received a quote which was £40 cheaper. At the same time I received an email from Adrian Flux asking for several more pieces of information before they could confirm the policy. Wrongly thinking that meant they hadn't processed it I cancelled it and went with the cheaper company.

That was no problem said Adrian Flux, for my 24 hours of not really being covered they would charge me £65, one third of the price of the policy. They then took the original sum of money from my bank account so that they could refund it less £65 two days later. In the meantime they sent me my policy documents by email, presumably so they could say that everything had been processed. Needless to say I was not amused.

Good Points: Good terms on the policy
Bad Points: Cancelleation policy sucks
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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Truly dreadful after sale services. After a lengthy complaints procedure my unresolved complaint has now been referred to the financial ombudsman service. Customer retention NIL, after sales is APPALLING.
Comment by Nick Paice
Date: 1/2/2011

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All comments in this review are the opinion of Paul Pettifer and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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