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Home >> Car Insurance Reviews >> Adrian Flux Classic Car Insurance

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Review of Adrian Flux Classic Car Insurance

Submitted by Ray Everett
Review Added: 5/2/2012 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Car Insurance

Customer Review Comments:
I bought a classic Lotus and went with Adrian Flux as they are specialists and gave a good quote.

Then, after collecting the Lotus and driving it home disaster struck and I hit a deer causing over £8000 of damage to the front end of the car. I managed to drive the car home and it was subsequently collected by the repairers, Stratton Motor Co.

The Norwich Union (now Aviva) insurance assessor, then came to assess the damage and said that the car was a write-off being worth only £7000 despite an agreed valuation request of £20,000 which was in progress. The assessor then said, as backup to his valuation, Stratton Motor Co had valued the car at only £5000. During all this I asked him who it was at Stratton Motor Co that had given this valuation and needless to say he couldn't say!  I then checked myself with Stratton Motor Co who stated categorically that they did not do valuations!

The Claims Dept of Norwich Union at Dundee, then also tried to get me to accept a "valuation" of £7000 which would write the car off and save them over £1000.

In all this took 6 months before repairs were authorised and only after I involved the Insurance Ombudsman who I cannot praise highly enough for their efforts. To be fair to Adrian Flux their claims handler, Katy, did all she could.


Good Points: Good claims handler
Bad Points: Mistakes on paperwork
Customer Service Rating: 3/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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All comments in this review are the opinion of Ray Everett and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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