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Review of Animal Friends Pet Insurance

Submitted by Mrs Taylor
Review Added: 27/4/2011 - Visitor Rating: 3.00 3.00 (5 votes)

Review Categories:
Pet Insurance

Customer Review Comments:

The name certainly does not describe the company, animal friends they are not. Their prices are very competitive, and they do offer good policies. But claims can take up to three months to be paid, if they are paid at all.

I was accused of seeking treatment for a condition that I did not seek treatment for. I even sent them confirmation from my vet, and as a result they will now not cover my dog for a variety of illnesses that aren't even linked to this condition!

They are impossible to get hold of on the phone. They do not cover the cost of food to treat illnesses. One of my dogs suffers with pancreatic insufficiency and they will not cover the food needed to control it!

Good Points: Competitive, and offer a selection of policies.
Bad Points: Many illnesses do not get covered. Long time to wait for claim payment.
Customer Service Rating: 1/5
Value for Money Rating: 3/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

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I have had both my dog and cat insured with them. My dog became ill with cancer and at first they refused to pay for him. We battled with them with the assistance of my vets and they eventually paid. It is bad enough to lose a loved animal without having to justify having paid insurance money every month. We also lost our beloved cat who had never had an ill day in his life. I have been battling to get insurance costs back and finally after six months they have paid with so many deductions it's laughable.
Comment by Deborah
Date: 16/2/2012

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The comments in this pet insurance review are the opinion of Mrs Taylor and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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