Customer Review Comments:
Very poor service. My dog developed chronic bronchitis (aged 4) and had to have a load of investigations and procedures.
They tried to get out of paying by saying that two and a half years ago he was treated for a chest infection (which my other dog also had) and they responded well to antibiotics. I have read other reviews now, which are of a similar theme, they will try to get out of paying if there is a whiff of a 'pre-existing condition'.
Eventually, after months of battling with them and my vet writing on my behalf, I got my £1600. I had to threaten court action to get anywhere.