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Review of Aviva Car Insurance

Submitted by Amanda Halford
Review Added: 16/5/2011 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Car Insurance

Customer Review Comments:

Two years and 3 months of continual cover and I am charged for early discontinuation of cover (because I sold my car).

I disagreed with the charge and they told me they would take it anyway and I was told that if I stopped the Direct Debit I would be chased by a collections agency.

I am disgusted by their abuse of the trust implied with a Direct Debit agreement and I am disgusted at their treatment of a customer. They have acknowledged that I was initially misinformed and are still insisting on taking the money out of my account.

Good Points: None
Bad Points: Cancellation charge and disagreeable staff issuing ultimatums
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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Your comments dont surprise me. My father was charged 800 for his annual car insurance - admittedly he is elderly but purely out of interest I requested a quote from another company and added him as an additional driver and the quote was 197!!!! How can they justify charging someone that amount of money for a premium. To add insult to injury he is an Aviva Pensioner - having worked as a younger man for many years with the Commercial Union. Aviva are rubbish as far as I am concerned and I wont ever be using them or recommend them to anyone. My dad wrote a letter asking them for an explanation re the huge increase in premium and needless to say has had no reply!
Comment by Lesley wallace
Date: 21/6/2011

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All comments in this review are the opinion of Amanda Halford and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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