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Review of Aviva Home Insurance

Submitted by Julie
Review Added: 3/3/2011 - Visitor Rating: 5.00 5.00 (1 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Terrible claims experience. Never ending attempts to make you settle as cheaply as possible.

Initially gave an allowance of £7 a roll for wallpaper to be replaced. Had to point out that less than 4% of the wallpapers on sale at Homebase could be bought for £7 or under (an actual selection of 3 very poor quality wallpapers in 5 different colours).  Increased the allowance as soon as I complained.

Same happened with the cost of the tiles - allocated £20 a square metre including fitting. Had to point out that it would be impossible to get tiles AND labour for £20 a square metre whereupon they miraculously increased the allowance.

If I wansnt the sort of person who is confident to challenge their decisions I would have been severely out of pocket. Approx half of the tiles in the bathroom were damaged and have to be replaced. The same tiles are no longer available and they will only pay to replace the damaged tiles. If you don't want unmatching tiles on the wall you have to pay for the replacement of the undamaged ones yourself.

NOT ALL INSURERS TAKE THIS STANCE - so make sure you shop around!

Good Points: Inital claims handling seemed efficient until it came to the point of actually paying out the money and then they started to drag their heels. Its 4 months since I made the claim and am no where near getting it resolved
Bad Points: The claims experience has been terrible. Very stressful. No one cares about making sure your house gets sorted out. Takes weeks at a time to get answers.
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Julie and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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