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Review of AXA PPP Medical Insurance

Submitted by Michael
Review Added: 19/2/2011 - Visitor Rating: 4.00 4.00 (11 votes)

Review Categories:
Health Insurance

Customer Review Comments:

They have excluded many London specialists and are decreasing cover for therapy such as physiotherapy.

I am on their highest band of cover (for over 10 years) and now find they are limiting my cover by not recognising almost every medical specialist I want to see and trying to steer my towards their "recommended" practitioners.

I paid for insurance so I can see the best people. I have suffered a heart condition since my cover started and so cannot leave them. The only way to pressure the company is for everyone (we are all in the same boat re declining cover) to band together and avoid them.

I have just received a letter from my physiotherapist telling me that they are decreasing the amount they pay for sessions...this is again not what I signed up for. 

I agree with the last reviewer. I would leave you if I could.

Good Points: None
Bad Points: Decrease in cover; difficult to get claims approved
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Comments about this review:

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They often fail to differentiate between mine and my wife's claims, they often refuse payment in the first instance for perfectly valid claims only paying after lengthy negotiations, they lose claims meaning chasing up and hours on the telephone. Over the period 2002 to 2012 our joint annual premium has increased from 2,000 to 7,000. Never are we offered any explanation for the huge increases but we are a prisoner of AXA-PPP since if we change we shall not be covered for any exiting ailments. Parliament should legislate to rein in such behaviour, particularly as buying private health insurance saves the nation a great deal of money.
Comment by Peter Kayser
Date: 29/1/2012

I couldn't agree more. They are doing the exact same thing to me. Declining my specialist fees, and forcing me to try someone else. I am seeing a professor who is the best in his field, why would I want to change, if not for anything else but to keep continuity.
Comment by Charles
Date: 22/6/2011

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The comments in this review are the opinion of Michael and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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