Customer Review Comments:
They have excluded many London specialists and are decreasing cover for therapy such as physiotherapy.
I am on their highest band of cover (for over 10 years) and now find they are limiting my cover by not recognising almost every medical specialist I want to see and trying to steer my towards their "recommended" practitioners.
I paid for insurance so I can see the best people. I have suffered a heart condition since my cover started and so cannot leave them. The only way to pressure the company is for everyone (we are all in the same boat re declining cover) to band together and avoid them.
I have just received a letter from my physiotherapist telling me that they are decreasing the amount they pay for sessions...this is again not what I signed up for.
I agree with the last reviewer. I would leave you if I could.