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Review of Van Insurance - Goods in Transit - Tradesman

Submitted by M Tedd
Review Added: 1/2/2012 - Visitor Rating: 4.33 4.33 (3 votes)

Review Categories:
Business Insurance

Customer Review Comments: aka Moorehouse Group.... what can I say.  Initially when I started enquiring with them the service was excellent, calling me back cheap quotes fast set up etc. 

I took out the policy then the troubles started. I paid the deposits and was told I would receive a letter with the relevant agreements in the post, just sign and return, not a problem.

Three times I had to send in copies of my docs in their pre-paid envelopes each time them saying they had not received them.

After they eventuallyreceived them, I thought all was ok, they were taking monthly premiums etc, but I had received no certificates from them. Five times I have enquired into receiving them, each time being fobbed off on the phone or told they are in the post. Over a month later I have still not received my certificates. The only way I could get a valid response from them was to cancel the direct debits to them.

Now I have a "your policy is cancelled" letter and a demand to return certificates that I don't have before I receive additional charges. Plus it is £40.00 if you miss a payment or if you are late etc.... I have a few of these charges now for cancelling.

Avoid them!!!!

Good Points: good value
Bad Points: everything else - poor service - unwilling to listen.
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 1/5
Made a Claim? No
Recommended? No

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The comments in this review are the opinion of M Tedd and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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