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Review of E & L Pet Insurance

Submitted by June
Review Added: 22/7/2011 - Visitor Rating: 3.29 3.29 (7 votes)

Review Categories:
Pet Insurance

Customer Review Comments:

When I took out this policy peoples comments including the raised eyebrows of my vet made me very worried, also reading customer reviews which were not good.

So when I made a claim for my dogs operation due to a ruptured cruciate ligament I was expecting the worst. I am pleased to say that I have been treated very well and payment to the vet and myself has been prompt and hassle free. They also covered her hydrotherapy sessions.

Good Points: Very affordable
Bad Points: None
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

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I had my 2 year labrador insured with e & l. The dog had a accident which resulted in a trip to the emergency hospital and an operation. Everything had to be paid for cash up front as the vets would not deal direct with the insurance company. The total bill was over 3,500. It took well over six months to get the bill sorted due to slow responce and invoices going missing. I was fortunate enough to have the money available to be able to pay for the treatment, but what if I couldn't pay? The only other option was to have my 2 year old dog put to sleep. Eventually got everything settled minus what was listed in the small print, so eventually received about 75% of the claim.
Comment by william adams
Date: 30/1/2012

I have seen very few positive reviews about E&L. My local Vet hospital will not even correspond with E&L and say if you are insured with them that you must pay up front and sort it with them after! Not easy if your pet needs an operation that costs in excess of 1000.
Comment by Ben
Date: 1/11/2011

2011: E & L have refused my claim for my dog's final treatment for Cancer & Euthanasia. Reason given: Vet inspected a wart on his back in 2010 and a stye in his eye in 2009. I did not make any claims from E & L. They have a clause in their Policy that any treatmants have to be advised to them at the time of the next annual Policy review, otherwise the Cover could be void. Be warned!
Comment by Peter Frost
Date: 16/10/2011

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The comments in this pet insurance review are the opinion of June and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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