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Review of e-Car Car Insurance

Submitted by Unnamed
Review Added: 20/2/2012 - Visitor Rating: 3.33 3.33 (3 votes)

Review Categories:
Car Insurance

Customer Review Comments:

My experience with e car was a little strange to say the least.. I was insured with e car for about 6 months, then one day I crashed into the back of another car (wrecked my car). I informed e-car that I had been involved with an accident. Then had the best news ever... I didn't hear a thing about anyone making a claim against me, happy days! or so I thought. So I fixed my car up and received my no claims bonus for that year, so I'm thinking, no one has made a claim against me after all.

Two and a half years later I am insured with a different insurer, I got knocked off my motorbike. When a claim is generated, all your history gets checked.. then it was confirmed by my bike insurance that the person I crashed into the back of 2 and a half years ago, did make a claim against me! and it had been settled (I was never informed of this by E-CAR and they continued to give me my FULL NCD)! I still can't get my head around it to this day, possibly a mis-communication between e-car and their claims associates

I had my bike insurance voided because they presumed me to be lying about my claims history. But I kept my 4 YEARS NCD because of e-cars error.

Good Points: cheapish
Bad Points: no helpline.
Customer Service Rating: 0/5
Value for Money Rating: 4/5
Overall Rating: 3/5
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of Unnamed and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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