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Home >> E&L Bicycle Insurance

Write a Bicycle Insurance Review Write a Bicycle Insurance Review

Review of E&L Bicycle Insurance

Submitted by Oc
Review Added: 13/1/2012 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Possessions Insurance

Customer Review Comments:
I live on the 3rd floor of an apartment building so kept my bike in the purpose-built communal bike shed. My bike was stolen, and even though the shed is secured with a 5-lever lock as specified in the policy wording, and the bike was locked to the rack with an approved D-lock, E&L refused my claim on the basis that the bike shed is a "communal area".

In other words, the policy is worthless unless you keep your bike inside your living space (or a shed/garage to which only YOU have access).

If you live in a flat, apartment or student halls and use communal bike storage facilities, this policy is a waste of money.

Good Points:
Bad Points: Completely impractical for anybody living in shared accomodation ie. flat/apartments
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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comments about this review

Comments about this review:

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I had the same problem with EandL. I lost a 2000 bike from a locked garage at my place of work and because it was there for 12 hours without me "attending" to it they refused to cover it. Read the policy document - there are plenty of other gotchas. The claims person appeared to have actual delight in her voice as she told me they wouldn't pay. No sorry or even commiseration. Then, instead of cancelling the policy they tried to automatically renew it. I fear most of the people who read this will be doing so after a failed claim. If so, please spread the word - at least we might save someone else.
Comment by Paul
Date: 18/4/2012

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The comments in this review are the opinion of Oc and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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