Customer Review Comments:
When our little Rag Doll kitten Arthur was taken ill, hospitalised and died we incurred a very heavy bill - £3500+. Only at the point of having to claim did I look up reviews of E&L Pet Insurance and I was deeply worried to hear of the bad experiences of others, and therefore what might lie ahead for me.
Being a Citizens Advice Bureau Advisor I therefore used advice which we give others, namely keep a phone log with dates, times & names and a record of all correspondence.
I am very pleased to report that my experience of E&L's processes and Customer Service has been first rate and although inevitably there is a bit of a delay on cheques of this size I was paid out just after Christmas when Arthur died on 15th November. All the staff I interfaced with were very customer-friendly and efficient, and they were supported by very good IT systems which allowed them to instantly update me on the stages of my claim.
In all, a very efficient experience. I now have our other cat and new dog with E&L and have recommended them to others. E&L did tell me they had only recently increased their staffing to respond to the type of issues raised in the various blogs, but Vet's do still seem to promote other Co's rather than them - so, work to do there!