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Review of eCar Car Insurance

Submitted by Sarah O'brien
Review Added: 4/8/2011 - Visitor Rating: 0.00 0.00 (1 votes)

Review Categories:
Car Insurance

Customer Review Comments:
After having my policy for nearly THREE months I received a letter from eCar claiming that not all of my details are correct and that they will cancel my policy of I don't send them further payment.

This so called 'discrepancy' was so minor that you can imagine my surprise when I had to pay an extra £35!

They SENT ME ONE LETTER 14 DAYS BEFORE THE CANCELLATION OF THE POLICY that was signed by my builder when I was on holiday and I discovered the letter when cleaning (it was under building dust and rubbish).

I had only 24 hours to pay them money. When trying to get onto the website with the correct information it claimed that it could not locate my details and that I had to call their PREMIUM RATE PHONE NUMBER. I sent them FOUR EMAILS WITHIN TWO HOURS with NO RESPONSE. I was effectively forced to call their number or my policy would be cancelled.

The recorded message, when waiting for them to answer my call, claimed that all emails were given priority... I waited 10 seconds before someone answered - a little shorter than the three hours I'd waited by email. Then, giving exactly the same information as I had provided online, I was able to access my policy.

If you have to call them (and no doubt you will) DON'T USE THE PREMIUM RATE NUMBER, USE THIS ONE INSTEAD: 01454 634810.

Good Points: none
Bad Points: where do I start?
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of Sarah O'brien and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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