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Review of eCar Car Insurance

Submitted by Angus Wallace
Review Added: 19/11/2011 - Visitor Rating: 1.83 1.83 (6 votes)

Review Categories:
Car Insurance

Customer Review Comments:

Purchased car insurance online in July and paid full premium at that time.

Follow up communication requested proof of NCD and copy driving licences and warned of cancellation and fee of £75 if not complied with. Sent all three and received another letter saying not received and warning again of potential cancellation and fee. I knew they had been received as I'd sent them recorded delivery as suggested by eCar and had checked receipt online via Post Office. Sent them again just in case.

Received final communication advising policy cancelled two weeks prior to date of letter, £75 fee charged and minor refund (c£20 out of £137) to come. Despite writing letters to them I received no response, think I e-mailed as well but again no response.
Involved Financial Ombudsman and through whom I'd found eCar and eventually got the cancellation fee of £75 refunded thanks to their efforts (particularly who were great).

Check the similarities of this experience and that of Daniel Warriss who left review of eBike insurance on this site dated 10/04/11.

Good Points: None
Bad Points: Communication (threatening and lack of)
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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Dont go near them!!!!!! I took out the policy and it wasn't as they said it was!!!, so cancelled and out of a 218.00 deposit they refunded 128.00 taking money for fees for this and fees for that. So far I am on my 8th email and their customer service is appalling. They require basic customer service training to start with as all they do is quote terms and conditions. I have now taken my policy out directly with zenith it was 150,00 more but worth it, the company staff and policy is just as I wanted, no hidden fees if I cancel I get a full refund. Hope this helps you make the right decision..... Thank you for reading
Comment by Jozzer
Date: 24/1/2013

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All comments in this review are the opinion of Angus Wallace and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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