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Review of Eon Home Care Boiler Cover

Submitted by John
Review Added: 13/6/2010 - Visitor Rating: 4.00 4.00 (6 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Engineer came to do the yearly inspection of boiler, after she left the boiler had broken (even though it was working fine before). I phoned Eon and an engineer came within a couple of days, he had no idea what the first engineer had done to my boiler. He ordered parts for trial and error, to be honest this engineer was pleasant and told me that the inspection engineer had done something wrong but couldn't get in contact with her to find out what. The ordered parts came and the parts dept ordered the wrong bits!! When the right part came it still didnt work, engineer was apologetic and embarrassed by this time. More parts ordered (I think a gas valve) this was installed and boiler worked!

We were without hot water and central heating for 21 days, this was in mid october '09. I complained to customer service and was told that I won't receive any compensation and that only my complaint will be used to improve the service. In the end I managed to get three free months of cover (about £45 in all).

Good Points: Second engineer was great, he was flexible with my working hours so I didn't take time off work
Bad Points: First engineer broke boiler
Customer Service Rating: 1/5
Value for Money Rating: 2/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

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Yes I agree, not only do you spend hours logging a call but also the response time is more than 3 days and you are left with no heating and hot water. The annual inspection is worth it as the engineer did not do a thing and when I called another company to have the boiler fixed as they would not come for 5 days, they found a pool of water at the base which wasn't noticed a week earlier at annual service. Now they won't let me end the contract as well.
Comment by Naren
Date: 14/1/2011

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The comments in this review are the opinion of John and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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