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Review of Explorer Travel Insurance

Submitted by Julie Gb
Review Added: 30/6/2011 - Visitor Rating: 4.15 4.15 (13 votes)

Review Categories:
Travel Insurance

Customer Review Comments:

I have multiple medical problems and had major hassle trying to get cover for some of them for a trip to Nepal, being refused cover several times for pre-existing conditions.

I tried Explorer Travel Insurance and they were great, very helpful. I spoke to 'Ian' and he managed to get us both cover (couple, 40's, medical issues) for a 4 week trip to Asia for £186, Platinum level of cover, up to 10,000,000. I believe they can offer this for people up to 85 too.

I thought I was never going to find adequate insurance but this company did the business. Obviously I haven't claimed yet (and hope not to!) so cannot comment on that experience. But so far, so good.

Good Points: Can provide cover for many medical conditions
Bad Points: None so far
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 5/5
Made a Claim? No
Recommended? Yes

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another follow up - I did have to submit a claim for a short hospital treatment in Asia. The emergency number worked & called me back when my phone credit ran out. They authorised my treatment & also gave me the details to claim on my return. They also posted the documents so there was a full claim pack waiting for me at home. The company use a claims company which was ok, but the claim handling was a bit shoddy - they lost my medical documents (originals!) but did fully pay out after a couple of phone calls to chase it up. Overall I'd recommend Explorer for travel insurance if you have special medical needs or are over 55.
Comment by JulieGB
Date: 4/3/2012

To follow up my review above - we had to postpone our plans for a few weeks & Ian at Explorer Travel Insurance was very helpful, flexible & reassuring - our insurance was re-dated over the phone with quick email confirmation - no extra charges or penalties. Good stuff!
Comment by Julie G-B
Date: 7/10/2011

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The comments in this travel insurance review are the opinion of Julie Gb and do not represent a positive or negative judgement by UK Insurance Index of the travel insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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