Customer Review Comments:
When purchasing the advisor was polite and very efficient, the company were most helpful with all my requests.
Unfortunately whilst on holiday in France my wife had emergency surgery requiring me to make a claim. The representative I spoke to in the UK spoke fluent French (unfortunately I don't) so all correspondence was carried out between the Hospital Administrator (French) and the insurance claims representative (French) with minimal input from me.
It all went smoothly. Thank you Explorer.