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Review of Gadget Cover iPhone Insurance

Submitted by Alex
Review Added: 14/10/2010 - Visitor Rating: 3.00 3.00 (4 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Appalling company. Customer service is non-existent. At least 22mins wait whenever I have called them, charged at 10p a minute on BT.

Advertise as 48hr replacement but took a week. No reply to my emails regarding this.

Would NEVER use them again.

Good Points:
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I'm representing the new Gadget Cover since February 2012 and I'm sorry that you had a bad experience in the past. Though I should say that from 2012 our services improved considerably in terms of customer support and claim handling. Our team has grown and our response time is much faster now. I'd like to invite you to have a look at our new website ( and once more apologize for any inconvenient that you may have been taken through. Please feel free to email us on The Gadget Cover Team
Comment by The Gadget Cover Team (2012)
Date: 17/5/2012

Made a claim in May. Still waiting for outcome in spite of 3 calls which have a waiting time of 20 minutes at 10p per min.
Comment by bob shaw
Date: 12/7/2011

I agree, had a laptop repair, took 3 weeks to arrange collection. Has been 11 days so far and when asked keep saying it is being looked at today! Also very difficult to make a claim without original receipt-PS3 breakdown, don't have receipt as was an xmas pressy. Getting nowhere - anyone with any advice out there - very quick taking the 25 excess before claim is even made!
Comment by Diane
Date: 10/6/2011

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The comments in this review are the opinion of Alex and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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