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Review of Groupama Motorcycle Insurance

Submitted by Tom
Review Added: 12/12/2011 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Motorcycle Insurance

Customer Review Comments:

I had to claim over the theft of my R125, worth £2,995.

After waiting 2 months for a response (after my bike was recovered to them) I got a phone call saying it hadn't moved from where it was recovered to, and that their "technical assessor" hadn't received the instruction to collect it (number one of communication failure).

A week later I was contacted by a salvage specialist who confirmed it would be a write off, we then discussed a price (lower than what I wanted, but I needed the money to get a new bike to get to work and back!).

Two days later I received a letter saying my claim would be cancelled within 7 days if I didn't contact them.

The woman (who I could barely understand) said my cheque was on hold, and I needed to speak to a theft specialist, before I made an agreement with price (number 2 communication error).

After being put on hold everyday for at least 15 minutes (£10 each phone call, confirmed by my contract statement) and then speaking to the "theft specialist" who then said they weren't prepared to pay out for my motorcycle.

So 3 months down the line, without a motorbike to commute on, and being stressed about the outcome, to give me a conclusion that I would of expected within the first week.

They then offered me a "customer care pack" where I asked how they could claim to have "customer care".

Good Points: None.
Bad Points: Lack of communication between departments, lack of staff (no phones were ever answered when expected) lack of knowledge
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Tom and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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