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Home >> Car Insurance Reviews >> Hastings Direct Car Insurance

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Review of Hastings Direct Car Insurance

Submitted by Susan
Review Added: 6/12/2010 - Visitor Rating: 1.67 1.67 (3 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I went with them as they were the cheapest quote online. I paid my premium and recieved my policy and thought all was ok.

One month later I received a letter stating that I had had an accident which was my fault and I needed to contact them or they would cancel my insurance. I rang them and after several times being cut off and passed from department to department I explained that 2 years earlier a named driver on my policy had been hit by another car in the rear (so was not at fault) and my NCB had not been affected so we hadn't made a claim.

I was informed that I should have disclosed this and I would need to pay an extra £100 for the policy. I was furious and asked to cancel the policy, but was informed this would cost me also. I then spoke to a manager who was not interested at all and said I would just have to pay up. I had no choice and paid, also what was concerning is that they still had my debit card details on file from my first payment.

I just wish I had bothered to read reviews on this company before I took out insurance with them.

Good Points: Non whatsover
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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Couldn't agree more - appalling service. Staff helpful when you get through - but by then you will have lost the will to live!!
Comment by Ian jones
Date: 28/3/2011

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All comments in this review are the opinion of Susan and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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