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Home >> Car Insurance Reviews >> Hastings Direct Car Insurance

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Review of Hastings Direct Car Insurance

Submitted by D Hollingworth
Review Added: 6/5/2011 - Visitor Rating: 2.50 2.50 (2 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I insured with Hasting Direct in February this year.

At the end of April they wrote to me asking for a photocopy of my driving licence and counterpart licence, as they 'hadn't asked' previously.  The letter stated I had to supply within 7 days of the letter date. As I only received the (2nd class) letter on the 7th day, I rang them and was told no problem, send today. This I did to the address they supplied.

Two weeks later, I get another letter stating I haven't sent the documents in and I need to do within seven days. I received this letter 8 days as of their letter date!  I wrote to them with copies again.

Today, over a week later, I get two letters from them, one advised my policy is cancelled as I didn't send the documents to them! The 2nd letter is a cheque, refunding my policy minus the period insured AND a £55.00 'cancellation fee'!

Ringing them, they admit to me they have now got my details, and that it isn't may fault, but there is nothing they can do for me except I take out a new policy with them. The new quote is £31.00 higher than what I had paid, and they will not reimburse my £55.00!

When I ask to refer the matter to a line manager, they simply state that I send a letter to the customer services department! I am, unsurprisingly, VERY displeased by their appalling service and, complete lack of customer care.

I am seeking re-dress, whether I will get any though...?

Good Points: Cheap
Bad Points: Customer service, losing letters
Customer Service Rating: 0/5
Value for Money Rating: 2/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of D Hollingworth and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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