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Home >> Car Insurance Reviews >> Hastings Direct Car Insurance

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Review of Hastings Direct Car Insurance

Submitted by Ian Jones
Review Added: 28/3/2011 - Visitor Rating: 2.50 2.50 (2 votes)

Review Categories:
Car Insurance

Customer Review Comments:

All fine and dandy with cheap quotation, however when I had a claim what a fiasco. Took 3 weeks to collect the car and take to 'local' repairer 50 miles away. No courtesy car as promised - all out apparently. Took another two weeks to tell me car was a write off.

They offered me half what I paid for the car so a battle then ensued with 5 letters and eventually a half decent offer. I'm still considering going to the financial ombudsman - bloody cheek - they said my car had lots of scratches and bumps also with no SH this would knock down the price. Car had one scratch FSH and was mint.

It must have cost a fortune to ring each time as their average answer time was 20 minutes, I wrote in the end just as quick. never got a renewal (for NCD proof) when I evenyually did they knocked NCD down from 11 years to 4 years.

Good Points: Cheap
Bad Points: Poor service, telephone and claims
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Following a no fault accident in which I was injured and my car was written off, it took 4 days for me to contact them after the accident and a fortune in calls. They refused my courtesy car, saying that I was not entitiled to one as my car had been written off. In the end I had to settle for a hire car. I had also taken out legal insurance yet despite calling over and over again no one got back to me regarding my injuries. The offer they made for my car was a joke and their customer service team very rude.
Comment by Michelle
Date: 13/5/2011

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All comments in this review are the opinion of Ian Jones and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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