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Review of Homecare Mobile Phone Insurance

Submitted by Jacqueline Gray
Review Added: 18/12/2010 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

I have been with T-Mobile for years and annualy upgrade my phone with them. I have never had separate phone insurance as this has always been included in my own home insurance.

After renewing my phone in October and there being no mention of insurance over the phone I noticed a Direct Debit came out of my account in Oct, Nov and now in Dec for £8.99 each time from Homecare Insurance.

I called them and they said this was authorised by T-mobile and could not be cancelled. The service I received from them was disgusting, in the end they terminated my call as I backed the adviser into a corner and he said there was nothing he could do for me.

They won't let you speak to a manager and if you want to take your complaint further they have to complete a form and you are advised it will take 10 working days for someone to come back to you.

At no point did I sign anything authorising the removal of this money from my account, they are in effect stealing from my account and there is nothing I can do. I have contacted T-mobile several times who say that it is up to Homecare to sort. I have tried to cancel the DD but have been advised this could effect my credit rating.

I do not know what to do!!

Good Points: None
Bad Points: Terrible customer service, lengthy calls which are charged. Adviser reading from a script over and over.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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I hope this has now been resolved?! I have just had a similar situation - although I was in a 2 week cooling off period and cancelled the insurance within 10 days - tmobile still passed my details to phonesafe who began taking money from me by direct debit. I like you had no idea who they were until it was too late! I have managed to get tmobile to deduct the monthly amount from my bill until I am able to cancel the policy in 3 months time. So in effect they are paying for it. Although I suspect this will be more difficult than it sounds...
Comment by KaterinaD
Date: 5/9/2011

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The comments in this review are the opinion of Jacqueline Gray and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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