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Review of Homeserve Emergency Plumbing Cover

Submitted by Linda Evans
Review Added: 18/3/2011 - Visitor Rating: 3.33 3.33 (3 votes)

Review Categories:
Home Insurance

Customer Review Comments:

I requested a call out because of a water leak at back of a kitchen cupboard under the sink. They came out in 48 Hours - this problem not considered an emergency when they did say they could respond more quickly.

The "engineer" when he arrived looked at the problem and said there was a leak on the connection from the washing machine but as it was a non-standard fitting he could only help by turning off the water supply to the kitchen!  I was amazed that a John Lewis machine used a non-standard fitting but thanked the "engineer" profuseley for all his help and sent him on his way.

The next day I called in a plumber and he tightened up the fixing and no other problem found. He confirmed that it was a usual type of fitting and charged me a call out fee. I did claim this fee back from Homeserve, it took ages and I was also given a compensation fee of £1. Yes £1.

Good Points: None.
Bad Points: Poor service and they don't even care that it is poor.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Been insured by this company for 12 years. Made my first claim this week for a blocked drain. They tore up the cement around the drain and refuse to re-instate it. I will never ever deal with this company again.
Comment by Ray C
Date: 14/4/2011

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The comments in this review are the opinion of Linda Evans and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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