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Review of iBuyeco Car Insurance

Submitted by Nicola Hallam
Review Added: 20/8/2011 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Car Insurance

Customer Review Comments:

Whilst I had the policy I was lucky enough never to have to make a claim with this company.  The problem came when I tried to cancel my renewal.

I found a cheaper quote with another company. Ibuyeco said they would automatically renew my insurance so I sent an email saying that I no longer wanted to renew the policy. This was over a week before the policy was due for renewal and therefore in plenty of time. They replied several days later stating that I could not advise them that I didn't want to renew my policy by email and had to ring them in person. So I rang them. They told me I was too late and that the policy had already been renewed and that I would have to pay for my first month, and pay a cancellation fee which amounted to about three months worth of insurance. I told them that I was giving them enough notice and that they were not authorised to take a payment out of my account.

Unfortunately they took payment anyway and because it was not by direct debit but by a debit card payment then there was little I could do to stop them and I couldn't cancel my card as I needed it for that weekend as I was away in London. I rang up to complain and after a twenty minute phone call to an 0845 number I was finally told I was going to be refunded my money in the next 7 days. I was refused to be put through to a supervisor so I awaited my refund. This did not happen, what did happen was that they sent me out another renewal insurance certificate and further payments were taken FROM my card. I was fuming. I was told by my bank the only way I could stop them was to report my debit card as lost and order a new one, which I have done. If I hadn't, I genuinely believe they would still be taking payments.

I have since written a letter to make a formal complaint but I won't hold my breath getting my money back. The staff are incompetent and rude and I was refused to be put through to a manager each time I rang. I will NEVER use this company again. The next step for me is the insurance ombudsman. I agree with the last review. If I could give them a minus rating I would.

Good Points: None
Bad Points: Took unauthorised payments, even after policy cancellation.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of Nicola Hallam and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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