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Review of Insure and Go Travel Insurance

Submitted by Rachel Holbrook
Review Added: 6/7/2011 - Visitor Rating: 2.00 2.00 (10 votes)

Review Categories:
Travel Insurance

Customer Review Comments:
After my Fiance fell ill in the Republic of Georgia, due to the appalling service provided by Insure and Go, I spent £560 on phone calls to the company and at one point they were closed for the weekend.

They provided insurance and a translator for Georgia and then demanded paper work via fax (don't have them in hospitals, don't even have computers) and wouldn't act until receiving them and wanted us to inform them of the name of the hospital (which was written in Cyrillic). Then the translator made contact with the doctors and didn't even speak Georgian!!!

We went out to work in an orphanage and ended up £600 down due to the insurance company, plus the £200 cost of the insurance.

This happened in October it is now July and we have just been offered £100 to keep us quiet.

Good Points: Paper work received in time
Bad Points: All
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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I agree with the comments above. I have also had too many problems to mention. It is 7 months on and my claim has still not been settled. Forget trying to phone the UK number, as you get told it's being dealt with by Mapfre / central complaints. Forget trying to email them, they've had my complaint for 3 months and haven't replied to any of my emails. I have never experienced such poor and incompetent customer service before and quite frankly I'm amazed this company is still trading.
Comment by glenn
Date: 12/12/2011

I believe Insure and Go use the same underwriters as my travel company - Virgin Money. The underwriters, Mapfre in Ireland, were most inefficient and more or less left my tour operator to sort out my hotel and taxi back to the airport after I broke my ankle in Cuba. They caused me to run up a phone bill of 600 as they didn't let me know what was happening. There are too many problems to mention, but the worst was they gave me incorrect medical advice which caused me to be taken into hospital with a pulmonary embolism, just 3 days after I got back to the UK.
Comment by WanderingStar067
Date: 16/9/2011

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The comments in this travel insurance review are the opinion of Rachel Holbrook and do not represent a positive or negative judgement by UK Insurance Index of the travel insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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