Customer Review Comments:
I took out their policy and had been a member for a couple of years. I needed to claim back in March as I needed medical treatment whilst abroad. Thats where the problems have started.
I had to send my claim details twice because they could not obtain the originals. I have chased them repeatedly and whilst they say they're actioning it, no one can give me confirmation that they've dealt with the claim.
I've now received numerous collection letters from the medical group as several months on Insure and Go have not contacted the medical group to begin processing the claim. I raised a formal complaint 2.5 months ago with their complaints team and still not solved.
I am now on the verge of complaining to the financial ombudsman. The experience has been very upsetting, I worry that I am now blacklisted by the medical group and have my credit file impacted by arrears because this travel insurance company are not operating as they should be.
Oh and to add to the above. I had also incurred unecessary high costs when phoning my claim from abroad. The person dealing with the claim spoke very bad english and it took several calls and passing across to a supervisor to be able to take my details down. Also to finalise I was called Mrs in some of their correspondence when it must be quite clear on their system that I am male.