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Review of Lifestyle Group Mobile Phone Insurance

Submitted by Kate
Review Added: 16/2/2011 - Visitor Rating: 3.36 3.36 (11 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:
This company are an absolute disgrace. I have been without my iPhone 3GS for over 3 weeks, after dropping it in water. Apple have said that it was unrepairable.

First LSG send you a claim form (2nd class) which you have to post back. Then they write to you (again 2nd class) saying they need proof of purchase. Then you send that back and they write back (you guessed it-2nd class) saying to return your phone to them special delivery, oh, and can you please also re fill in the original claim form as they are unable to send the original one on to the repair company!!!. You do this at your own expense, them already having taken the £25 excess out of your account.

You send it back on Thursday special delivery and they recieve it at 11am Friday, do nothing to fix it and send it back to you on the Monday. You say, it's not been touch, they say send it back to us Special delivery and we will look at it again.

You send it back (Special delivery again at a cost of £5.50) and they send you a replacement phone back 3 days later, only replacement phone is also water damaged, plus it has a big chip out of the corner, and the front of the screen is hanging off where it has obviously been dropped!

You ring customer services where you are told that as long aas it switches on then as far as they are concerned it is sorted!!!! WTF? I have ended up with a worse phone than the one that I sent them in the first place. An hour of arguing later I finally get them to realise that I am not going away, and they get a manager to speak to me. End result.....I've got to send it back to them for them to reassess!!!!!!


Good Points: None whatsoever.
Bad Points: Everything.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The excess is 30 for one - and for 2 it states on the claim form to include your proof of purchase. Read your T&C's, everything they do is stated in there!
Comment by Rob
Date: 24/5/2011

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The comments in this review are the opinion of Kate and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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